Confidentiality that outlives the vendor relationship
The obligation is to the client, and it does not lapse because a supplier was compelled or acquired. The only durable answer is that the supplier never had the content.
For a law firm the threat model includes the platform itself: a demand served on a provider should not be able to produce client conversation. In Enclessa, direct and group direct messages are end-to-end encrypted with MLS, so what a provider holds is ciphertext and an epoch number. The firm’s own operations — matter coordination, internal policy, billing discussion — run in managed channels where search and export still work, and the Time module records billable hours against clients, projects and activities.
The obligation is to the client, and it does not lapse because a supplier was compelled or acquired. The only durable answer is that the supplier never had the content.
Who can see which matter is not a convention, it is a control, and it has to be enforced somewhere lower than the user interface.
Hours against a client, a matter and an activity are the invoice. Reconstructing them from memory on a Friday afternoon is how a firm loses money.
Some files are kept for the statutory period and some must be destroyed. A platform needs to express both.
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