Can a shared mailbox be a ticket queue?
Yes. Assign a conversation, give it a priority and status, and track response and resolution targets.
- Open, pending, solved
- Internal notes never sent
- Invoice copydue 2hopen
- Login linkmetpending
- Address changemetsolved
Internal note · never sent
How it works
- 1
Whose mail server is it?
Yours. Enclessa connects over IMAP and SMTP, and the server stays the truth.
- Personal and shared mailboxes
- Access per person, team or role
- Send through your own relay
- 2
What does the platform add?
A thread can attach to a customer, a draft can carry a booking link, and the Companion can summarise a thread.
What it does not do
- Enclessa does not host mail. Mailboxes are created in your hoster’s console.
- Mail is not end-to-end encrypted.
At a glance
Mail in brief
- Availability
- Module, off by default
- Requires
- Nothing. Customers makes a thread attachable to a record
- The server
- Your own mail host, over IMAP and SMTP
- Retention
- Six years — it is business correspondence
FAQ
Questions
- Enclessa has a Mail module that reads and answers your existing mailboxes over IMAP and SMTP. It is a client, not a mail host.
- No. Mail is ordinary email on your own server. Enclessa’s end-to-end encryption covers direct messages and group direct messages.
- Yes, on shared mailboxes. A conversation can be handled as a ticket with an assignee, a status and a priority, and each mailbox can set first-response and resolution targets whose due times and breaches the ticket shows.
Keep exploring
Works with
See it in practice
Bring your team over this afternoon
Free for up to 10 people, with encrypted direct messages and video calls. No payment card, no time limit, no server to run.
For businesses and organisations only — not available to consumers.