Enterprise and procurement
A dedicated deployment in a region you name, operated by us, plus security questionnaires and procurement documentation.
enterprise@enclessa.appContact
Talk to somebody who knows the answer
Most questions are answered on the pricing, security and FAQ pages, and reading those first will get you a better answer faster. For an Enterprise arrangement, a dedicated deployment, a procurement questionnaire or a security report, use the route below that fits.
Open betaThe platform is being built in the open, so parts of it are not there yet, behaviour changes between releases, and no availability figure is committed while it is in beta. What is still being built.
Support
You already have a workspace and something is not working. Include your workspace address so it can be found.
support@enclessa.appSecurity reports
Report a vulnerability privately rather than in a public issue. You will get an acknowledgement and a timeline.
security@enclessa.appData protection
Questions about the data processing agreement, sub-processors, or a data-subject request.
privacy@enclessa.appRead this first, and skip a round trip
Four questions account for most of the post, and each has a page that answers it in more detail than an email will:
- Pricing — the plans, what counts as a seat, and what does not.
- Security — the architecture, what is encrypted, and what has not been audited.
- Trust centre — the data processing agreement, sub-processors and data rights.
- FAQ — the questions that actually get asked, answered plainly.
If you do write, three lines save a week: which of the routes above you are on, your workspace address if you have one, and what you are trying to decide rather than only what you are asking. A procurement questionnaire is answered faster with the deadline stated in the first message than in the fourth.
Enclessa is in open beta and there is no contractual response time on any of these addresses; what there is instead is that they are read by the people who build the platform, and a security report is acknowledged before it is investigated.
Legal and provider details are on the imprint.