End-to-end encryption is a design in which a message is encrypted on the sending device and decrypted only on the receiving devices, so that the server carrying it holds no key that can open it.
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Also called
E2EE
What End-to-end encryption means
The defining property is not the strength of the cipher but the location of the key. Almost every service encrypts data in transit with TLS and at rest with disk or column encryption, and in both cases the server holds the key — which means the operator can read the content, and so can anybody who compels or compromises the operator. End-to-end encryption removes that possibility by never giving the server a key in the first place.
The cost is that the server loses every capability that depends on reading content. Server-side search stops working, because there is nothing to index. Retention policies cannot inspect what they are deleting. Compliance export cannot produce readable text. Link previews cannot be generated centrally. These are not bugs to be worked around; they are the direct consequence of the guarantee, and a product that claims end-to-end encryption while still offering all of them is describing something else.
End-to-end encryption also says nothing about metadata. Who talked to whom, when, how often and how large the message was remain visible to the server unless separate work is done to hide them, and that work is expensive and rarely complete. A claim of end-to-end encryption is a claim about content only.
How Enclessa uses it
Enclessa end-to-end encrypts direct messages and group direct messages using MLS per RFC 9420. Group channels are deliberately not end-to-end encrypted: they are managed rooms the server can read, which is what makes search, retention and export work on them. Which mode a room uses is fixed when the room is created and displayed in the room itself, so nobody has to guess which guarantee applies.
Where End-to-end encryption is specified
Related terms
Read further
The security page explains how Enclessa protects data and which certifications it does not hold. The trust centre covers the processing agreement, the subprocessors and the residency position. The FAQ answers the questions buyers ask most often.
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